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Quality Analyst

  • To audit defined number of audits as per the process guidelines (inbound & outbound) and ensure 100% coverage to the aligned team. 
  • Monitor calls to ensure process compliance is met.
  • Would need to ensure deadlines are met with 100% accuracy
  • Daily reporting of the tasks completed and areas of opportunities.
  • Excellent knowledge of Excel, Word and PowerPoint
  • Feedback sharing with all the aligned team members and ensure closure of the feedback documented in assigned auditing tool.
  • Should be able to Mentor agents.
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