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Manager, Professional Services

Manager, Professional Services

ClearTax is on a mission of simplifying financial lives of Indians. Our professional services organisation is very critical to the business, they are responsible for successful delivery and implementation of ClearTax products to our enterprise customers. We are looking for leaders who can join our mission to simplify the financial lives of Indians.

 

Our leaders are involved in all parts of the product lifecycle: idea generation, design, planning, execution, and shipping. We create reliable, scalable and highly performant systems. A commitment to teamwork, hustle, and good communication skills are key requirements.

RESPONSIBILITIES

Work with the Talent team to source, evaluate and onboard new support engineers (or staff augmentation partners) based on delivery capability in domain, vertical, and geography

Negotiate contracts and rate cards with partners - develop negotiation strategies and execute to ensure constant cost and quality improvements.

Continuous review and measurement of resource skill level and project performance to ensure success with customers, partners & stakeholders

Ensure team is fully trained and up-to-date on all new product releases and implementation guidelines

Implement ticketing system for technical support

Keeping on-top of the success metrics and criteria for customers and constantly improving them

REQUIRED QUALIFICATIONS

10 years in enterprise software with significant implementation experience

Minimum 5 years experience in successfully managing teams

Experience defining and operationalizing a vendor management or staff augmentation function

Highly analytical: Ability to frame problems and identify solutions by breaking down complex issues and processes into their component parts.

Ability to be flexible and adaptable in a fast-paced environment

Strong communication and presentation skills. Comfort with analyzing, synthesizing and presenting data.

Strong attention to detail

Strong interpersonal skills, including confidence, responsiveness, flexibility, initiative, decision-making, conflict resolution and tact

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