Manager, Professional Services
ClearTax is on a mission of simplifying financial lives of Indians. Our professional services organisation is very critical to the business, they are responsible for successful delivery and implementation of ClearTax products to our enterprise customers. We are looking for leaders who can join our mission to simplify the financial lives of Indians.
Our leaders are involved in all parts of the product lifecycle: idea generation, design, planning, execution, and shipping. We create reliable, scalable and highly performant systems. A commitment to teamwork, hustle, and good communication skills are key requirements.
Work with the Talent team to source, evaluate and onboard new support engineers (or staff augmentation partners) based on delivery capability in domain, vertical, and geography
Negotiate contracts and rate cards with partners - develop negotiation strategies and execute to ensure constant cost and quality improvements.
Continuous review and measurement of resource skill level and project performance to ensure success with customers, partners & stakeholders
Ensure team is fully trained and up-to-date on all new product releases and implementation guidelines
Implement ticketing system for technical support
Keeping on-top of the success metrics and criteria for customers and constantly improving them
10 years in enterprise software with significant implementation experience
Minimum 5 years experience in successfully managing teams
Experience defining and operationalizing a vendor management or staff augmentation function
Highly analytical: Ability to frame problems and identify solutions by breaking down complex issues and processes into their component parts.
Ability to be flexible and adaptable in a fast-paced environment
Strong communication and presentation skills. Comfort with analyzing, synthesizing and presenting data.
Strong attention to detail
Strong interpersonal skills, including confidence, responsiveness, flexibility, initiative, decision-making, conflict resolution and tact