We are hiring for Customer Care Executive. Please find below-mentioned Job Description and get back to me if you are interested in making your career in ClearTax.
Position: Customer Support Agent: (Voice)
Inbound Customer Service
Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
Support customers across Telecommunication, Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to quickly and effectively prioritize work time in various departments to meet business need
Education and Experience
College Graduates- (any stream) Fresher or Experienced
Should have excellent communication and English speaking skills
Knowledge of basic computer operations.
Ability and willingness to learn.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Undergraduate with 6-month BPO experience or Graduate fresher can also apply
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply