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Customer Support Team Lead - GST
BANGALORE, KARNATAKA, India
Graduation (Pref. Bcom)
Minimum 4 years in Contact Center and at least a year's experience as Team Lead
Hands on experience in Handling Inbound calls and Email communication for at least 3 years
Knowledge about Key Contact Center Metrics (AHT / ACW / C-Sat / Productivity Hygiene/ Outage management, etc..)
Excellent communication skills and presentation skills.
Experience in reporting basic contact center metrics.
Helps business with key inputs based on customer inquiries.
An organized / Structured approach towards the job deliverables.
Experience in Quality Audits / Coaching / Feedback.
Education: Any graduate.
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