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Analyst- Product and User Insight

Job Description for Product & User Insights Team- Analyst

 Overall experience: Fresher & above, Preferably a CA, MBA, BE, B.Tech, M.Tech
Key Responsibilities:
 Understand user behaviour on ClearTax platform or any other competitor products with focus
on features improving overall experience
 Customer research & market validation of new products from conception stage to beta testing
to the final product
 Manage partnerships with subject matter experts and large groups of Chartered Accountants/
Tax Practitioners
 Conduct usability test with Focus groups(users/non-users) with distinct demographics
 Build deeper customer understanding for a region & identify barrier to entry for new product
 Attend CA study circles, events, conferences, etc. to understand information concerning the
promotion, distribution, design, and pricing of GST related products or services
 Measure the effectiveness of marketing, advertising, and communications programs and
strategies through in-field discussions
 Any other responsibility as assigned by the competent authority from time to time
Desired Competencies:
 Strong focus on customer experience
 Can communicate with customers i.e. CAs effectively to convey information with clarity
 Effective written communication for interacting with customers/managers
 Patient listener: gives full attention to what other people are saying, taking time to understand
the points being made, asking questions as appropriate, and not interrupting at inappropriate
 Strong aptitude towards quantitative & qualitative analysis- SQL, MS Excel & PowerPoint

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