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Application Support Engineer

ClearTax is one of the largest Tax and Compliance platforms in India. We are expanding our Engineering Team — Looking for highly motivated and driven candidates who have a flair for solving complex problems and working in a fast paced environment.

 

Company Profile

http://bit.ly/2fVEw39

 

Job Role

ClearTax is looking for Application Support Analysts and Support Engineers to join our expanding team as a successful, dynamic software company. These roles would suit either recent graduates, or more experienced engineers looking to further develop their skills and careers.

 

Location - Bangalore

 

Responsibilities

Support, optimisation, maintenance and Integration of ClearTax GST Filing software with industry ERPs using standard technologies.

Managing cases, requests and enhancements using online tools and processes

Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner

Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times

Problem determination, workaround resolution, root cause analysis, major incident management

Work with the Engineering and Product team to understand the changing software product and act as a liaison to the business teams

Create productive relationships with and between key stakeholders

Ensure that solution and application support documentation is maintained to the highest quality and accuracy


 

Other Responsibilities

 

To assist with the support of internal applications and infrastructure

Creation and distribution of knowledge and information with other team members and the company

Providing assistance and cover for other team members where required


 

Required Skills

 

Excellent analytical and problem solving skills

Ability to debug issues by looking at customer workflow and analysing server logs

Practical experience of , , Mysql, Java, Linux servers

Ability to work both independently and as part of a team

Excellent customer service skills

Excellent written and spoken English

Flexibility - responsibilities may require occasional evening and weekend work

 

Desirable Skills

 

Previous experience dealing with support cases or requests via e-mail, telephone, support maintenance tools and in person

Familiarity with the Tax sector is advantageous - candidates who’ve worked with ERP companies previously will be preferred.

Ability to understand the logic flow of programming through reading Java, SQL, JSON

Familiarity with source control and development IDEs

Understanding of change and release management

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