ClearTax is one of the largest Tax and Compliance platforms in India. We are expanding our Engineering Team — Looking for highly motivated and driven candidates who have a flair for solving complex problems and working in a fast paced environment.
ClearTax is looking for Application Support Analysts and Support Engineers to join our expanding team as a successful, dynamic software company. These roles would suit either recent graduates, or more experienced engineers looking to further develop their skills and careers.
Location - Bangalore
Support, optimisation, maintenance and Integration of ClearTax GST Filing software with industry ERPs using standard technologies.
Managing cases, requests and enhancements using online tools and processes
Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner
Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
Problem determination, workaround resolution, root cause analysis, major incident management
Work with the Engineering and Product team to understand the changing software product and act as a liaison to the business teams
Create productive relationships with and between key stakeholders
Ensure that solution and application support documentation is maintained to the highest quality and accuracy
To assist with the support of internal applications and infrastructure
Creation and distribution of knowledge and information with other team members and the company
Providing assistance and cover for other team members where required
Excellent analytical and problem solving skills
Ability to debug issues by looking at customer workflow and analysing server logs
Practical experience of , , Mysql, Java, Linux servers
Ability to work both independently and as part of a team
Excellent customer service skills
Excellent written and spoken English
Flexibility - responsibilities may require occasional evening and weekend work
Previous experience dealing with support cases or requests via e-mail, telephone, support maintenance tools and in person
Familiarity with the Tax sector is advantageous - candidates who’ve worked with ERP companies previously will be preferred.
Ability to understand the logic flow of programming through reading Java, SQL, JSON
Familiarity with source control and development IDEs
Understanding of change and release management